The Real Estate Sales Exam Prep course is a prerequisite for licensing as a real estate salesperson and approved by the Massachusetts Real Estate Board. This course covers basic brokerage, legal aspects of brokerage, financing, closing, listing, valuation, and everything else you need to know to pass the exam. Real Estate License info for COVID.

*Books are not included. Students will be notified as to how to purchase the book once registered.

For more information on the exam and to register for the state exam visit:https://www.mass.gov/orgs/board-of-registration-of-real-estate-brokers-and-salespersons

COVID-19 hasn’t stopped businesses from finding the best candidates. Are you in the market for a new job or looking to refresh your resume? This workshop will provide participants with effective ways to enhance your resume and stand out from other applicants.

To participate in this training, please register your business with the Workforce Training Fund Small Business Direct Access Program.

Course Description

Being an effective supervisor requires knowing and understanding the human resource compliance aspects of managing direct reports. In today’s work environment it is vital for supervisors to know basic labor laws and regulations.  Learn how to navigate the tricky waters of employment policies to avoid making costly mistakes.  It is vital that supervisors are aware of the basics surrounding workplace policies and labor laws governing all aspects of leave, substance abuse policies with the legalization of marijuana, and the bounds of interviewing, and hiring and firing.

Topics covered in this 8-hour training include: 

• Understanding the Role of Supervisors in Supporting Company Policies
• Creating a Safe and Productive Work Environment
• Hot Topics: Updates to Federal Law, State Law, Covid-19 Safety, and remote work
• Sexual Harassment: No
• More MeToo's
• America First Does Not Mean Discriminate: Understanding Form I-9 & ICE
• Affordable Care Act
• Free Speech in the Workplace
• The State of Marijuana
• Implications for Multi-State Companies: Nationwide Trends

What am I going to get from this course?

• Participants will gain skills and confidence in handling common employment related situation.  You will learn straight forward steps on how to approach a situation and when it is advisable to engage your human resource experts.  You will understand the concepts of equal treatment and precedents and how to limit the legal risks to you and your company

What will students need to know or do before starting this course?

• Participants should be aware of policies and challenges in their organization as participation is encouraged. This course is recommended for new supervisors and supervisors in the role looking to update their skills.  All experiences are welcome. 

This 48-Hour class is open to all language interpreters who would like to expand their interpreting skills in legal settings. The course will cover the most in-demand types of hearings such as Due Process Hearings, Unemployment Hearings, and Depositions. Students will learn legal terminology and procedural protocols needed to interpret for these various types of hearings. In addition, students will have the opportunity for intense practice through mock hearings. These mock hearings will give the students the experience and comfort-level needed to apply for work in the field. Trained legal interpreters are in demand throughout Massachusetts and nationwide in law offices, schools, state agencies and contracting agencies.

Prerequisite: Students must provide a certificate of completion for a minimum of 40 hours of interpreter training or a letter from your employer confirming a minimum of 3 years experience as a working interpreter in any setting. Students must possess a high school diploma or equivalent. Please register early as a brief telephone interview will be required before acceptance into the course.

Medical interpreters are in great demand both in-person and remotely by video or phone. Interpreters can elect to work for a hospital, school, or state agency, or as contractors with many agencies throughout the country. They can also elect to work remotely from home where they can work independently and make their own hours. Open to all languages, this 60-hour program provides a working knowledge of medical interpreting, including standards of practice, ethics, HIPAA regulations, cultural competency, and medical terminology/vocabulary. The course provides intense practice via oral role plays on a variety of medical topics. The student will also be introduced to VRI (video remote interpreting) and OPI (Over the Phone Interpreting). Offered in collaboration with TransFluenci EDU, this course is designed for those preparing for entry-level careers as medical interpreters as well as for working interpreters preparing for the National Board Certificate exam. Students must be fully bilingual and must be fluent in English and one other language. This program meets the National Board for Medical Interpreter Certification training requirement and prepares you to pass the national certification exam. Upon completion of this course, students may elect to apply for national certification.

For information on certification requirements and cost click on the links below:

CCHI, Certification Commission for Healthcare Interpreters https://cchicertification.org/

NBCMI, National Board for the Certification of Medical Interpreters https://www.certifiedmedicalinterpreters.org/

To participate in this training, please register your business with the Workforce Training Fund Small Business Direct Access Program.

Course Description

This training examines the ingredients of an effective mentoring program that focuses on coaching as the main strategy for people development.

Coaching and Mentoring is more than just driving results. It also:

• Increases employee engagement and commitment
• Increases an employee’s work effort
• Increases likelihood that an employee stays vs. leaves for a better opportunity
• Motivates an employee to “go the extra mile”
• Increases an employee’s job satisfaction
• Makes an employee feel more valued

Topics covered in this 12-hour training include:

Topic 1: Introduction, Coaching/Mentoring Expectations & Relationship: What Does It Mean to be a Coach/Mentor

• How to leverage your life experience as a mentor
• The difference between mentoring and coaching and knowing when to apply each
• Define expectations for mentees
• How to apply a mentoring process and build rapport

Topic 2: Managing the Coach/Mentor Expectations & Relationship

• Mentor - Mentee Fit: Understanding how to adapt to different managing styles
• How to start out & design a coaching/mentoring process & structure
• The Golden Rules of Coaching/Mentoring

Topic 3: Refining Coaching/Mentoring Skills & the Coaching Process

• Skills to manage relationships: Energy & Proactivity
• Honing advanced communication, active listening & constructive feedback skills
• How to plan & develop milestones for tracking progress

What am I going to get from this course?

After completing this course, participants will be able to more effectively coach and mentor employees to improve job performance, better manage workplace relationships, increase communication and build rapport with your team.  You will be able to use the Continue/Start/Stop method:

• What should the employee Continue to do because they are doing it well?
• What should the employee Start doing because it’s something that is currently missing?
• What should the employee Stop doing because it’s contrary to organizational standards or detrimental to the employee’s growth and career development.

What will students need to know or do before starting this course?

• Students should be aware of and ready to discuss policies and challenges in their organization as participation is encouraged.
• This course is recommended for all supervisors and leads who are looking to improve their ability to effectively communicate and develop the skills of their employees.

Collaborating with Google Forms and Google Jamboard can be invaluable as you engage with co-workers and clients virtually. Specifically, these two applications are excellent for brainstorming with others and collecting information. Level I is a match for you if you have no experience or very limited experience with Google Forms and/ or Google Jamboard. Course participants can expect to meet live via Zoom and engage with the course material through whole group and small group interactive activities, to include opportunities for direct practice.

When working remotely or in the office, it's important for documents and communication to be accessible. Did you know Office 365 applications can do just that?  This workshop will provide participants with an overview of Office 365 and insight on the core feature, apps, and Cloud based tools.  These tools can simplify your workday, increase productivity, and establish successful work habits. Office 365 tools can increase productivity, mobility and team collaboration all by working remotely on tasks.