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Bristol Community College

Business Foundations

Microsoft 365


with Alexandria Eberhardt

Calendar Next available session starts Sep 28, 2022 at 6 pm

This 16-hour course will give you a quick introduction to four of the main Microsoft Suite products: Word, Excel, PowerPoint, and Outlook. Each course will teach you how to effectively and productively use each application. At the end of the course, you will be able to demonstrate your comprehensive skills and ability to complete a range of tasks in each application.

Customer Service


with Alicia Ridge

Calendar Next available session starts Oct 19, 2022 at 6 pm

This 15-hour course focuses on building positive and effective relationships with colleagues as well as customers. You will engage in dialogue and learn best practices around how to be a great employee through intentional communication, workplace etiquette, professionalism, emotional intelligence, building trust, constructive feedback, understanding difficult customers, and increasing your service recovery skills.

Session 1: Emotional Intelligence and Effective Communication
Session 2: Workplace Etiquette, Professionalism, and Active Listening
Session 3: Teamwork, Conflict Management, and Feedback
Session 4: Customer Expectations, Engaging with Difficult Customers, and Service Recovery
Session 5: Critical Thinking, Problem Solving, and Managing Stressful Situations

Remote Interviewing


with Alexandria Eberhardt

Calendar Next available session starts Oct 20, 2022 at 6 pm
1 additional session on Nov 8, 2022

Participants will walk away with an understanding of how to communicate effectively, answer challenging questions, and shine during the interview setting. 

Entrepreneurship 101


with Donna Criscuolo

Calendar Next available session starts Nov 7, 2022 at 6 pm

Cultivating the mindset of an entrepreneur is a life-changing practice. Entrepreneurs have great ideas but some lack practical business experience.

In this 10-hour course, entrepreneurs will focus on 5 key areas to prepare them to run a successful business.

Throughout the 10 hour training, entrepreneurs will learn how to step into a management role, hire and manage a team with relevant skills, engage with their community and understand and most importantly - embracing best business practices. This course will get you working on your business instead of in your business.

1. Entrepreneurial Mindset
2. Running a Customer Focused Business
3. Becoming the Boss
4. Building Your Network
5. Running Your Back Office

Project Management


with Alexandria Eberhardt

Calendar Next available session starts Dec 6, 2022 at 6 pm

This 8-hour training program provides students with the basics of project management, including the theory and core methodology needed to manage projects individually or participate on project-teams. Students will learn how to apply project management concepts in their everyday work. Participants of this course will come away with a solid foundation of the basic principles of project management, including time management, setting priority levels, and managing change

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