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Bristol Community College

Customer Service

with Alicia Ridge


This 15-hour course focuses on building positive and effective relationships with colleagues as well as customers. You will engage in dialogue and learn best practices around how to be a great employee through intentional communication, workplace etiquette, professionalism, emotional intelligence, building trust, constructive feedback, understanding difficult customers, and increasing your service recovery skills.

Session 1: Emotional Intelligence and Effective Communication
Session 2: Workplace Etiquette, Professionalism, and Active Listening
Session 3: Teamwork, Conflict Management, and Feedback
Session 4: Customer Expectations, Engaging with Difficult Customers, and Service Recovery
Session 5: Critical Thinking, Problem Solving, and Managing Stressful Situations

  • 15055: Apr 18 - May 16th, 2023
    Tue from 6:00 - 9:00 pm

Online Class

For more info, call us at 774.357.2527

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