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Bristol Community College

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Businesses Under 100 Employees

in No Cost Training for Businesses

Human Resource Compliance for Supervisors

Free
Calendar Next available session starts Mar 19, 2021 at 8:30 am
1 additional session on May 20, 2021

To participate in this training, please register your business with the Workforce Training Fund Small Business Direct Access Program.

Course Description

Being an effective supervisor requires knowing and understanding the human resource compliance aspects of managing direct reports. In today’s work environment it is vital for supervisors to know basic labor laws and regulations.  Learn how to navigate the tricky waters of employment policies to avoid making costly mistakes.  It is vital that supervisors are aware of the basics surrounding workplace policies and labor laws governing all aspects of leave, substance abuse policies with the legalization of marijuana, and the bounds of interviewing, and hiring and firing.

Topics covered in this 8-hour training include: 

  • Understanding the Role of Supervisors in Supporting Company Policies
  • Creating a Safe and Productive Work Environment
  • Hot Topics: Updates to Federal Law, State Law, Covid-19 Safety, and remote work
  • Sexual Harassment: No
  • More MeToo's
  • America First Does Not Mean Discriminate: Understanding Form I-9 & ICE
  • Affordable Care Act
  • Free Speech in the Workplace
  • The State of Marijuana
  • Implications for Multi-State Companies: Nationwide Trends

What am I going to get from this course?

  • Participants will gain skills and confidence in handling common employment related situation.  You will learn straight forward steps on how to approach a situation and when it is advisable to engage your human resource experts.  You will understand the concepts of equal treatment and precedents and how to limit the legal risks to you and your company

What will students need to know or do before starting this course?

  • Participants should be aware of policies and challenges in their organization as participation is encouraged. This course is recommended for new supervisors and supervisors in the role looking to update their skills.  All experiences are welcome. 

Effective Coaching & Mentoring

Free
Calendar Next available session starts Mar 24, 2021 at 9 am
2 additional sessions through Apr 22, 2021

To participate in this training, please register your business with the Workforce Training Fund Small Business Direct Access Program.

Course Description

This training examines the ingredients of an effective mentoring program that focuses on coaching as the main strategy for people development.

Coaching and Mentoring is more than just driving results. It also:

  • Increases employee engagement and commitment
  • Increases an employee’s work effort
  • Increases likelihood that an employee stays vs. leaves for a better opportunity
  • Motivates an employee to “go the extra mile”
  • Increases an employee’s job satisfaction
  • Makes an employee feel more valued

Topics covered in this 12-hour training include:

Topic 1: Introduction, Coaching/Mentoring Expectations & Relationship: What Does It Mean to be a Coach/Mentor

  • How to leverage your life experience as a mentor
  • The difference between mentoring and coaching and knowing when to apply each
  • Define expectations for mentees
  • How to apply a mentoring process and build rapport

Topic 2: Managing the Coach/Mentor Expectations & Relationship

  • Mentor - Mentee Fit: Understanding how to adapt to different managing styles
  • How to start out & design a coaching/mentoring process & structure
  • The Golden Rules of Coaching/Mentoring

Topic 3: Refining Coaching/Mentoring Skills & the Coaching Process

  • Skills to manage relationships: Energy & Proactivity
  • Honing advanced communication, active listening & constructive feedback skills
  • How to plan & develop milestones for tracking progress

What am I going to get from this course?

After completing this course, participants will be able to more effectively coach and mentor employees to improve job performance, better manage workplace relationships, increase communication and build rapport with your team.  You will be able to use the Continue/Start/Stop method:

  • What should the employee Continue to do because they are doing it well?
  • What should the employee Start doing because it’s something that is currently missing?
  • What should the employee Stop doing because it’s contrary to organizational standards or detrimental to the employee’s growth and career development.

What will students need to know or do before starting this course?

  • Students should be aware of and ready to discuss policies and challenges in their organization as participation is encouraged.
  • This course is recommended for all supervisors and leads who are looking to improve their ability to effectively communicate and develop the skills of their employees.

 

Professional Supervisor

Free
Calendar Next available session starts Apr 20, 2021 at 8:30 am

To participate in this training, please register your business with the Workforce Training Fund Small Business Direct Access Program.

Course Description

People at all levels of management face a number of challenges and responsibilities, especially under rapid workplace change. There is no more demanding role than that of a supervisor and this role continues to evolve.  It is so much more than assigning or directing work. A supervisor’s success hinges on how effectively they can communicate and manage their team’s performance.  High performing teams don’t just happen - they are made up of individuals who bring a broad spectrum of skills, talents and experiences to the workplace and are often developed one member at a time.  To keep a team fully engaged, a supervisor must be able to manage of change and communicate effectively.  Changes that are negatively perceived by team members can disrupt morale and the flow of work.  

This course highlights how changes in the workplace and in society, have necessitated changes in how a professional supervisor leads and directs people to achieve greater business results and professional development.  

Topics covered in this 20-hour training include:

Topic 1:  The Changing Role of the Supervisor

  • Making the transition from employee peer to supervisor
  • Trust and credibility
  • Fear vs. respect: how should you manage?
  • Mini-DiSC: what's your style of supervising?

Topic 2: Increasing Supervisory Effectiveness

  • Effective communication
  • Communication style & asking good questions
  • Listening skills & non-verbal communication
  • Task & time management
  • Delegating & managing change

Topic 3: Supervising a Diverse Workforce

  • Managing diversity & inclusion
  • Promoting inter-cultural communication
  • Supervising a multi-generational workforce

Topic 4:  Performance Management

  • Introduction to coaching & feedback
  • Using G.R.O.W. - A Coaching Discussion Model
  • Introduction to Discipline in the Workplace

What am I going to get from this course?  You will be able to:

  • Describe changes in the business climate that have influenced a change in how supervisors manage their direct reports.
  • Explain the impact that a supervisor’s trust and credibility has on team performance.
  • Articulate and demonstrate the habits of credible leadership.
  • Demonstrate how to effectively use your knowledge and understanding of DiSC profiles to build and develop more collaborative, cohesive and productive work relationships within your team and with individual team members. 

 What will participants need to know or do before starting this course?

  • Participants should be aware of workplace policies and challenges in their organization and ready to share since participation is encouraged. Everyone has leadership qualities. This course is recommended for new supervisors and supervisors in the role looking to update their skills. All experiences are welcome. 




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