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Businesses Under 100 Employees
with Lisa Milich
To participate in this training, your business must be registered with the Workfoce Training Fund Small Business Direct Access Program. Please register here.
People at all levels of management face a number of challenges and responsibilities, especially under rapid workplace change. There is no more demanding role than that of a supervisor and this role continues to evolve. It is so much more than assigning or directing work. A supervisor’s success hinges on how effectively they can communicate and manage their team’s performance. High performing teams don’t just happen - they are made up of individuals who bring a broad spectrum of skills, talents and experiences to the workplace and are often developed one member at a time. To keep a team fully engaged, a supervisor must be able to manage of change and communicate effectively. Changes that are negatively perceived by team members can disrupt morale and the flow of work.
This course highlights how changes in the workplace and in society, have necessitated changes in how a professional supervisor leads and directs people to achieve greater business results and professional development.
Topics covered in this 20-hour training include:
Topic 1: The Changing Role of the Supervisor
- Making the transition from employee peer to supervisor
- Trust and credibility
- Fear vs. respect: how should you manage?
- Mini-DiSC: what's your style of supervising?
Topic 2: Increasing Supervisory Effectiveness
- Effective communication
- Communication style & asking good questions
- Listening skills & non-verbal communication
- Task & time management
- Delegating & managing change
Topic 3: Supervising a Diverse Workforce
- Managing diversity & inclusion
- Promoting inter-cultural communication
- Supervising a multi-generational workforce
Topic 4: Performance Management
- Introduction to coaching & feedback
- Using G.R.O.W. - A Coaching Discussion Model
- Introduction to Discipline in the Workplace
What am I going to get from this course? You will be able to:
- Describe changes in the business climate that have influenced a change in how supervisors manage their direct reports.
- Explain the impact that a supervisor’s trust and credibility has on team performance.
- Articulate and demonstrate the habits of credible leadership.
- Demonstrate how to effectively use your knowledge and understanding of DiSC profiles to build and develop more collaborative, cohesive and productive work relationships within your team and with individual team members.
What will participants need to know or do before starting this course?
- Participants should be aware of workplace policies and challenges in their organization and ready to share since participation is encouraged. Everyone has leadership qualities. This course is recommended for new supervisors and supervisors in the role looking to update their skills. All experiences are welcome.